Reducing Stock-out Incidents at a Hospital Using Six Sigma
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چکیده
In managing healthcare logistics, cost is not the only factor to be considered. The level of items’ criticality used in patient care services plays an important role as well. A stock-out incident of a high critical item could threaten a patient's life. In this paper, the DMAIC (Define-Measure-Analyze-Improve-Control) methodology is used to drive improvement projects based on customer driven critical to quality characteristics at a Jordanian hospital. This paper shows how the application of Six Sigma improves the performance of the case hospital logistics system by reducing the number of stock-out incidents. Keywords—Criticality level, Healthcare, Logistics, and Six Sigma.
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